Service Standards Information

Axess Ability is committed to meeting the National Standards for Disability Services and Victorian Human Services Standards. The standards are summarised as:

  • Empowerment: People’s rights are promoted and upheld.

  • Access and Engagement: People’s right to access transparent, equitable and integrated services is promoted and upheld.

  • Well-being: People’s right to well-being and safety is promoted and upheld.

  • Participation: People’s right to choice, decision making and to actively participate as a valued member of their chosen community is promoted and upheld.

The National Standards for Disability Services can be found here. They are also available in and easy read version. The Victoria Human Services Standards can be found here.

Axess Ability is also managed and governed in accordance to Service Standards and government legislation.

Our Policies and Procedures are in accordance with industry standards. Some of the policies, procedures and documents which may be relevant to your attendance at Axess Ability are;


Information  on other policies and procedures are made available upon request.  Please feel free to contact us.


Axess Ability supports Aboriginal, Torres Strait Islander, and LGBTQ+ Communities.


33 Kingston Street,

Ferntree Gully, Vic, 3156

P.O.Box 1243

Mountain Gate, Vic, 3156


Tel:    03 9752 2691

Mob: 0481 066 538

Mob: 0481 056 715



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ABN: 33 112 240 550